FREQUENTLY ASKED QUESTIONS
What is your cancellation policy?
If you need to cancel or reschedule, please provide at least a 24 hour notice to allow for adjustments in the schedule. Please note that we do not offer refunds.
Lessons will continue in light rain, but if there is thunder or lightning, lessons will be rescheduled for safety.
How many lessons does my child need to learn how to swim?
The number of lessons needed varies, but most beginners benefit from at least 8–10 sessions to build confidence and foundational skills, with ongoing lessons improving technique and endurance.
What if my child is sick?
If your child is sick, we ask that you reschedule their lesson to ensure their well-being and the safety of others; please notify us as soon as possible to arrange a makeup session.
Can I book semi-private lessons if I don’t have a second swimmer?
Semi-private lessons are best for swimmers who sign up with a sibling or friend at a similar skill level. If you don’t have a second swimmer, we currently do not match swimmers together for semi-private lessons.